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HTECH Solutions
Operations & Finance

IT Helpdesk

Ticketing, assets, and provisioning in one.

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IT Helpdesk — dashboardIT Helpdesk — assetsIT Helpdesk — sla matrixIT Helpdesk — tickets
IT Helpdesk — dashboard

Real screens from IT Helpdesk.

What IT Helpdesk does10 capabilities

  • Admin, agent, and end-user dashboards
  • Ticket creation, management, agent queue, and assignment workflow
  • SLA matrix (response/resolution by severity/category) with at-risk monitoring
  • Ticket priority/severity and full status workflow
  • Knowledge-base authoring + self-service browsing
  • IT asset inventory: assignment tracking, depreciation, lifecycle
  • User provisioning (accounts, permissions, mailbox) and user directory
  • Email-to-ticket (IMAP/SMTP) and third-party integrations
  • Reference data, custom fields, document/notification templates, workflows
  • Reports (volume, resolution time, SLA compliance, utilization), roles, audit, 2FA